WESTGATE RESORTS Reviews and Complaints All Reviews

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  • Embarrassing

    The Bar & Grill manager named Israel was not able to set my payment bill to my reservation account.He was very rude to me because I had no money or credit card in hands. He treated me like a criminal. At the end He called his boss and easily solved the issue checking my ID and my reservation number. "If I call the cops you go in to jail for no pay the bill" he said. I was hosted in Westgate Lakes Resort and I will not going back in the Bar & Grill restaurant anymore. If he is the manager, is his duty deal with costumers issues, specially if they are guest hosted in the... More...
    joaostraub's Picture   joaostraub    0 Comments   Comments
  • Westgate vacation plan interview -Branson

    My wife and I were told we would receive a gift if we would attend a 90 minute session with Westgate vacation plan. We were told we would receive lunch and there would be no pressure to buy. Boy, were we told wrong. Our first salesman tells us at the very beginning that it looks like we won't have time to eat and yet there were people in line getting their food. I finally said, can we not just get something to eat. He finally agreed and let us get in line to pick up something. After the 90 minutes, we had to go and look at condos that we were told originally we did not have to do.... More...
    Rolltide3's Picture   Rolltide3    0 Comments   Comments
  • Complaint

    Me and my mother have come here for many years my mother is a very frequent customer and a share owner.My mother made reservations here and it was just downhill from when we landed In Las Vegas.the representative that made our reservations was very inconsiderate because my mother specifically asked for one hotel preferably on the strip or close because we needed to be close to my god sisters wedding party.So we go to the flamingo on the strip and we are told the reservations aren't here but elsewhere making my mother pay another 15 cab fare because we had to be almost 5miles from the... More...
    Ehaye17's Picture   Ehaye17    0 Comments   Comments
  • Westgate Reps Are Scams Artists & Bullies

    EnterPlease please please STAY AWAY. I was seduced by the vacation package offering 2 nights stay and 2 free Disney tickets for $190.97 if I went on the 90min timeshare presentation. Well I paid for it over the phone met the qualifications as far as income and being a single female. When I took the tour decided not to buy because the amount was something I could not afford they had the audacity to question my income by telling me they have never see a nurse make the amount I wrote down. When I didn't get upset/act ugly they sent the manager over to me and he said that I lied about... More...
    Popsbae's Picture   Popsbae    0 Comments   Comments
  • Westgate Resort Crimes

    Room Service was none-existent. We did our own thing. The worse part was the mafia scam for time share. They first told us that we were invited to a complimentary breakfast that was going to give us an orientation of the things we could do in Orlando. They took us upstairs where we found very little fried eggs and some cub-cut potatoes, and lots of pictures mounted on the wall of the founder and Mitt Romney. There was no way out. I felt like a total prisoner. The presentation was very sexually offensive and abusive, especially with our kids present. We were very offended. I do... More...
    iowahelpless's Picture   iowahelpless    0 Comments   Comments
  • Very Frustrating Experience

    I booked our family vacation online with Westgate Resorts last week. The website was acting a bit funny and took about 5 minutes to load the confirmation page after booking a 2/2 at the Vacation Villas in Orlando for the week of spring break. After the confirmation page came up and all of the information was correct. 1 room booked for 6 people for 5 nights = approx $612.00. When I went to my email, I had 2 confirmation emails with different confirmation numbers each. Both confirmations charged me for a room. I called the customer service line immediately ( less than 10 minutes after... More...
    hray's Picture   hray    2 Comments   Comments
  • bait and switch pros

    the sales person that sold us our pre-construction unit grilled us for over 5 hours. When we finally agreed to a price (only because the unit they showed us had a jacuzzi in the master bedroom and a full kitchen)we purchased what we thought would be what they gave us a tour of. Turned out when it was finally built we were shown what they actually sold us - a TINY studio efficiency with a TINY bathtub, a TINY living room, a TINY kitchenette with a TINY refrigerator and a TINY stove top, no oven, and right on the highway so we wouldn't be able to sleep due to the NOISE. After... More...
    (Real Estate, Brokers, Mortgages)

    While vacationing in Orlando, Fl., at the Thrifty Car Rental there is a booth that offers discounted park tickets. You must first go to a 90 min. sales pitch(turned out to be almost 3 hours) provided by Westgate Resorts to get your discount. Of course I went to Orlando to go to the parks, so why wouldn't I be interested in discounted tickets for a family of 5. The representatives at the booths work for Westgate & get a commission for every person they send. The woman there gave me a copy of the reservation form with the ticket price mark written in ink total price $184.99 for 5... More...
    (Real Estate, Brokers, Mortgages)
    Newyorker's Picture   Newyorker    3 Comments   Comments


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